Management Systems Auditor / Lead Auditor

Course Overview

This course is based around ISO19011:2002 which is the standard upon which RABQSA developed its competencies for auditor and lead auditor registration. The principles and practices contained in this three day course apply to Quality, Environmental, Safety, Food Safety and Integrated Management Systems. It covers:

• The understanding and implementation of auditing principles and methodology, including the development and management of audit programs
• Planning, conducting, reporting and following up an audit and relevant personnel
• Interpersonal and communication skills required of auditors and audit team leaders

Competency Outcomes & Associated courses

Participants who submit their class activities for assessment on successful completion will be issued with a Certificate of Attainment covering the following competencies under the RABQSA framework:

RABQSA-AU - Management Systems Auditor
RABQSA- TL – Management Systems Auditor Team Leader

The following units from the National Training Framework are also available for participants who;

• Provide evidence of having previously completed an RABQSA approved standards course (eg, Quality / Safety / Environment / Food Management Systems), completed within the last 2 years (otherwise further evidence may be required that your skills/knowledge are current).
• Successfully complete all assessments tasks from this course plus the additional take-home assessment tasks required to cover all criteria of the below units (approx 4-6 hours work).
• Nominate this requirement in your registration process to add the additional $150 assessment and certification fee. If you require this fee to be added to your invoice you must tick the box in your registration process. Due to the small nature of the assessment fee, later requests will be accepted but must then be paid by Credit Card only.

BSB AUD 402B - Participate in a Quality Audit
BSB AUD 501 B – Initiate a Quality Audit
BSB AUD 503 B – Lead a Quality Audit
BSB AUD 504 B – Report on a Quality Audit
BSB WOR 502 B – Ensure Team Effectiveness
BSB MGT 516C - Facilitate Continuous Improvement

• Diploma Pathway: This course combined with any of our management systems courses (QMS, EMS, FSMS or SMS), plus either our Risk Management or Audit Master Class will result in a Nationally Accredited Diploma for successful candidates (further details on website).
• NFSA: Delegates who successfully complete all assessments for this course based on ISO22000 (Food Safety) are then eligible to apply for competencies NFSA-1, NFSA-2 and NFSA-3. NFSA-4 is available as an optional supplementary study module/examination.

Participants who choose not to submit their class activities for assessment will be issued with a Certificate of Attendance. Formal competency assessment criteria will be covered during the course and are available by request from training@ncsi.com.au

Attendance & Pre-requisite Guidelines

It is strongly recommended that participants complete a two day course on one or more of the following: Quality, Environmental, OH&S or Food Safety Management Systems prior to undertaking this course.

A practical, in-depth knowledge of the requirements and application of relevant industry standards is essential. The training program is designed for

• Individuals responsible for planning and implementing audit programs, covering complex organisations, supplier audits, regulatory audits or independent third party audits;
• Auditors and lead auditors who are required to conduct assessments and audits of Management Systems

Course Objectives

On completion of the course participants will have an understanding of and be able to:

• Understand how an audit is planned, organised, conducted and followed-up in accordance with the guidelines in ISO 19011
• Apply the audit principles, activities and procedures to an organisation’s management system
• Understand the various audit activities and apply the techniques of auditing
• Understand the types of audits and the different focus and issues relating to them
• Understand and apply the roles and responsibilities of an auditor and team leader
• Demonstrate competency of the above for assessment against the relevant performance criteria

Course Outline

The auditor / lead auditor course covers the following topics:

• Introduction to Auditing including auditing standards; terms and definitions; review of the various types of audits; audit activities – roles and responsibilities of participants and review of auditing principles
• Audit Planning & Preparation - initiating the audit; defining audit objectives, scope and criteria; audit team selection and predicting the audit timescale; pre-audit information gathering; conducting a document review ; preparing the audit plan; assigning work to the audit team and preparing work documents
• Managing the Audit including audit team briefing/team meetings
• Human Relation Aspects of Audits - being audited; managing tension and avoiding and managing conflict/teamwork
• Auditing Techniques - evidence gathering techniques; recording evidence
• Audit findings - analysing audit observations and evidence; classifying audit findings; non-conformances; reporting and follow up

The course includes a number of practical activities including role plays, cases studies, group discussions and team exercises that are used to assess the competence of participants against competency requirements.

Course Fee Inclusions

The fee for this course includes all pre-course administrative support, comprehensive course notes, lunch & refreshments. Also included are all costs of assessment, marking & feedback (see our competency assessment agreement for further details), certificate issuance & postage, registration of your competency with the appropriate regulatory bodies and ongoing record keeping and storage of your assessment outcomes.

Some copies of the relevant standard will be available for reference during the course however we recommend bringing your own copy so you can make your own notes/highlight during the course (alternatively to support delegate learning and post-course reference, hard copies may be purchased during registration for delivery to your course).

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Contact The NCSI Training Team

Need more information? Our friendly training team will assist you and answer any questions you may have. Please contact us on 02 8999 0653 or via email training@ncsi.com.au