Bus Operator Accreditation Scheme Auditor/Lead Auditor Course

Introduction and who should attend

This course provides participants with a strong and practical understanding of the management systems necessary to provide safe, reliable and efficient passenger services for the travelling public of NSW. The intensive six day program is based on the guidelines of ISO 19011:2002, and the Bus Operator Accreditation Scheme (BOAS) and is designed for:

• persons who are required to conduct accreditation assessments of bus operators based on Passenger Transport (Bus Services) Regulation 2000;
• people responsible for developing and implementing the Bus Operator Accreditation System;
• organisations with existing BOAS programs that are looking to improve and add value to their system.

Course outline

The Bus Operator Accreditation System Auditor / Lead Auditor course covers:

• the requirements of the Bus Operator Accreditation System (BOAS);
• the requirements of a Safety, Quality or Environmental Management System (learners option);
• the requirements of ISO 19011:2002;
• identification and risk assessment of safety hazards;
• documentation and record keeping requirements;
• management responsibility, authority and communication;
• resource management;
• validation, verification and improvement of the BOAS;
• planning, organising and conducting assessments and audits, including preparation of checklists,  designing audit programs and writing effective audit reports;
• human aspects of assessments and audits including effective information gathering techniques;
• qualifications and characteristics of effective auditors.

Course objectives

On completion of the course participants will have an understanding of and be able to:

• explain the fundamental requirements of the BOAS;
• undertake performance improvement of the BOAS;
• identify those processes within their own or another organisation that must be effectively controlled;
• develop or build on an existing BOAS;
• conduct effective audits of management systems to evaluate compliance and add value.

Course outcomes

The course includes a number of activities that are used to assess the competence of participants against the RABQSA International TPECS requirements. On successful completion, participants will be issued with a Certificate of Attainment in:

RABQSA – BA Bus Operator Accreditation Scheme Auditing
RABQSA – QM or OH or EM Quality, Safety or Environmental Management
RABQSA – AU Management Systems Auditing
RABQSA – TL TL Leading Management Systems Audit Teams

This certificate enables successful candidates to apply to RABQSA International for certification as a Provisional Auditor in Quality, Safety or Environment (as applicable).

Fees: $2400 (GST exempt) 6 days
Includes comprehensive course notes, lunch & refreshments and issue of certificates.

Course hours: 8:30am to 5:30pm, Monday to Friday, plus one more day

For additional questions, please email us on training@ncsi.com.au or call us on 1300 856 554