Quality Management Systems for Senior Managers

Assessment

This is a non-assessed course.

Course Overview

This half-day session is designed specifically for managers who want to get the most out of their management system. Find out how to improve your system and, in turn, improve your business. The optional afternoon session will deepen the probe and identify all the levers you can pull to make your management system the more effective and more efficient..

Who Should Attend

The course is designed for the following members of organisations with an ISO 9001 Management System:

• Directors looking for a return on their investment
• Senior Managers who wish to drive improvement & innovation programs
• Quality Managers who are after a system which delivers results worthy of the work they invest in it.
• Managers and Auditors who are disillusioned with serving the system and want to re-invigorate their existing management systems.
  

Prerequisites

There are no prerequisites for this course. 

Course Objectives

• After the completion of the course participants will have a better understanding of the following:
• The basic principles of Quality Management and Compliance Management
• The Eight Principles of Quality and how they can offer real benefit for improvement of a business’s operations
• How organisational objectives can be implemented more effectively through the Quality Management System.
• How a structured approach to change management can offer more effective change ad long lasting change
• How internal auditing can provide greater benefit to the business
• How, through the principles of quality, supplier management can offer greater benefits to business
• How customer satisfaction can be measured more effectively
• The relationship between a SWOT Analysis and a Quality Management System
• Possible structures for a Quality Management System which are more suited to an organisation 

Course Outline

Morning Course

• Quality Objectives
• The Eight Principles of Quality
• Continual Improvement
• Internal Auditing

Afternoon Session (Optional)

• Customer Satisfaction
• Using the system for analysis
• Documentation Requirements
• How can your Management System positively impact on your suppliers

*Please note: the optional afternoon session is priced at $200.00 + GST.

Course Hours

Morning Session: 8.30am to 12.30pm
Afternoon Session: 1.15pm to 5.30pm

Inclusions

Includes comprehensive course notes, morning tea, & issue of certificate of attendance. If delegates choose to stay for the afternoon session lunch and afternoon tea will also be provided.

 For additional questions, please email us on training@ncsi.com.au or call us on 1300 856 554

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