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    Understanding & Implementing Quality Management Systems

    Duration: 2 Days
    Cost: $935 (Inc GST)

    Introduction and who should attend

    This course is based on the 2008 version of the standard, which supercedes AS/NZS ISO 9001:2000.

    This course provides people who are commencing implementation of a quality management system based on ISO 9001:2008 with the knowledge and skills required to develop a quality management system that will achieve customer satisfaction, support business improvement and help manage business risk

    The course covers the requirements of ISO 9001:2008 and the quality management principles and philosophies underpinning ISO 9001:2008.

    Course objectives

         

     

       

     

    On completion of the course participants will have an understanding of:

    • the eight quality management principles and the philosophies that underpin ISO 9001:2008;
    • the requirements of ISO 9001:2008;
    • the documentation requirements of ISO 9001:2008;
    • how to identify and map processes;
    • how to develop documentation for effective planning, operation and control of processes;
    • how to establish and manage an effective internal audit program.

    Course outline

    This course covers:

    • benefits of ISO 9001:2008 quality management systems;
    • the eight quality management principles;
    • the process approach and system approach to management; 
    • the requirements of ISO 9001:2008 - what they are and what they mean; 
    • an overview of ISO 9000 and ISO 9004; 
    • establishing quality policy and objectives; 
    • process identification and mapping; 
    • development of documentation for effective control of processes; 
    • effective internal audit and improvement strategies.

    Fees: $935 (Including GST)
    Includes comprehensive course notes, lunch & refreshments and issue of certificate of attendance.

    Course hours: 8:30am to 5:30pm, for two days

    For additional questions, please email us on training@ncsi.com.au or call us on 1300 856 554

     

     

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