Understanding & Implementing Quality Management Systems

Introduction and who should attend

This course is based on the 2008 version of the standard, which supercedes AS/NZS ISO 9001:2000.

This course provides people who are commencing implementation of a quality management system based on ISO 9001:2008 with the knowledge and skills required to develop a quality management system that will achieve customer satisfaction, support business improvement and help manage business risk

The course covers the requirements of ISO 9001:2008 and the quality management principles and philosophies underpinning ISO 9001:2008.

Course objectives

On completion of the course participants will have an understanding of:

• the eight quality management principles and the philosophies that underpin ISO 9001:2008;
• the requirements of ISO 9001:2008;
• the documentation requirements of ISO 9001:2008;
• how to identify and map processes;
• how to develop documentation for effective planning, operation and control of processes;
• how to establish and manage an effective internal audit program.

Course outline

This course covers:

• benefits of ISO 9001:2008 quality management systems;
• the eight quality management principles;
• the process approach and system approach to management; 
• the requirements of ISO 9001:2008 - what they are and what they mean; 
• an overview of ISO 9000 and ISO 9004; 
• establishing quality policy and objectives; 
• process identification and mapping; 
• development of documentation for effective control of processes; 
• effective internal audit and improvement strategies.

Fees: $935 (Including GST)
Includes comprehensive course notes, lunch & refreshments and issue of certificate of attendance.

Course hours: 8:30am to 5:30pm, for two days

For additional questions, please email us on training@ncsi.com.au or call us on 1300 856 554