Understanding & Implementing Quality Management Systems

Introduction and who should attend

This course is based on the 2008 version of the standard, which supercedes AS/NZS ISO 9001:2000.

This course provides people who are commencing implementation of a quality management system based on ISO 9001:2008 with the knowledge and skills required to develop a quality management system that will achieve customer satisfaction, support business improvement and help manage business risk

The course covers the requirements of ISO 9001:2008 and the quality management principles and philosophies underpinning ISO 9001:2008.

Delegates will be issued with copies of the AS/NZS ISO 9001 Standard for use during the course. However, delegates can purchase their own copy of this Standard and related standards during the enrolment process for delivery during the course.

Course objectives

On completion of the course participants will have an understanding of:

• the eight quality management principles and the philosophies that underpin ISO 9001:2008;
• the requirements of ISO 9001:2008;
• the documentation requirements of ISO 9001:2008;
• how to identify and map processes;
• how to develop documentation for effective planning, operation and control of processes;
• how to establish and manage an effective internal audit program.

Course outline

This course covers:

• benefits of ISO 9001:2008 quality management systems;
• the eight quality management principles;
• the process approach and system approach to management; 
• the requirements of ISO 9001:2008 - what they are and what they mean; 
• an overview of ISO 9000 and ISO 9004; 
• establishing quality policy and objectives; 
• process identification and mapping; 
• development of documentation for effective control of processes; 
• effective internal audit and improvement strategies.

Fees: $979 (Including GST)
Includes comprehensive course notes, lunch & refreshments and issue of certificate of attendance.

Course hours: 8:30am to 5:30pm, for two days

For additional questions, please email us on training@ncsi.com.au or call us on 1300 856 554

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