Understanding & Implementing Quality Management Systems
| Duration: |
2 Days |
| Cost: |
$935 (Inc GST) |
Introduction and who should attend
This course provides people who are commencing implementation of a quality management system based on ISO 9001:2000 with the knowledge and skills required to develop a quality management system that will achieve customer satisfaction, support business improvement and help manage business risk
The course covers the requirements of ISO 9001:2000 and the quality management principles and philosophies underpinning ISO 9001:2000.
Course objectives
On completion of the course participants will have an understanding of:
- the eight quality management principles and the philosophies that underpin ISO 9001:2000;
- the requirements of ISO 9001:2000;
- the documentation requirements of ISO 9001:2000;
- how to identify and map processes;
- how to develop documentation for effective planning, operation and control of processes;
- how to establish and manage an effective internal audit program.
Course outline
This course covers:
- benefits of ISO 9001:2000 quality management systems;
- the eight quality management principles;
- the process approach and system approach to management;
- the requirements of ISO 9001:2000 - what they are and what they mean;
- an overview of ISO 9000:2000 and ISO 9004:2000;
- establishing quality policy and objectives;
- process identification and mapping;
- development of documentation for effective control of processes;
- effective internal audit and improvement strategies.
Fees: $935 (Including GST)
Includes comprehensive course notes, lunch & refreshments and issue of certificates.
Course hours: 8:30am to 5:30pm, for two days
For additional questions, please email us on training@ncsi.com.au or call us on 1300 856 554
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