Understanding & Implementing Quality Management Systems

Assessment

This is a non-assessed course.

Course Overview

This one day course is based on the AS/NZS ISO 9001:2008 standard.

Who Should Attend

The course is aimed at those commencing implementation of a Quality Management System (QMS) based on ISO 9001:2008 and provides them with the knowledge and skills required to develop a QMS capable of achieving customer satisfaction, supporting business improvement and helping manage business risk. During the course the Tutor will discuss the requirements of the AS/NZS ISO9001:2008 standard from both the auditing and the implementation perspective.

Prerequisites

There are no pre-requisites for this course.

Course Objectives

On completion of the course participants will have a thorough understanding of:

• Benefits of ISO 9001:2008 Quality Management Systems
• The 8 Principles of Quality Management
• An overview of ISO 9000 AND ISO 9004
• The process approach and system approach to management
• The requirements of ISO 9001:2008
• Establishing quality policy and objectives
• Process identification and mapping
• Development of documentation for effective control of processes
• Effective internal audit and improvement strategies.

Course Outline

The Understanding and Implementing Quality Management Systems course covers the following topics:

Introduction to Quality Management Systems

• Management Systems
• Evolution from Quality Control to Quality Management
• Quality Management Principles
• Structure of the ISO9001:2008 Series

Requirements of ISO9001:2008

• The Process Approach
• The System Approach to Management
• Requirements of the Standard
•  Quality Management System
• Resource Management
• Product Realisation
• Measurement, Analysis and Improvement

Legal Compliance and ISO9001:2008

• Requirements of the Standard
• Monitoring Legal Compliance

Integration of ISO9001 with Other Standards

• Top-Down Integration
• Process-based Integration
• What Makes an Effective Auditor

Documenting the Quality Management System

• What the Standard Requires
• Typical Documentation Structures
• Quality Manual
• System Procedures
• Work Instructions
• Format and Content of Documents

Process Approach

• Requirements of the Standard
• Implementing the Process Approach

Effective Auditing and Improvement

• Internal Auditing
• What should be Audited and How Often
• Training and Selecting Auditors
• Reporting and Follow Up of Audit Findings
• Corrective and Preventative Action
• Management Review

Course Hours

8.30am to 5.30pm, for two (2) days.

Inclusions

Includes comprehensive course notes, lunch & refreshments and issue of certificate of attendance.

Delegates will be issued with copies of the AS/NZS ISO 9001 Standard for use during the course. However, delegates can purchase their own copy of this standard and related standard during the enrolment process for delivery during the course.

For additional questions, please email us on training@ncsi.com.au or call us on 1300 856 554

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